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Customer Help Guide Pre-Design Checklist
| Customer Help Guide: Version 1a |
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| Pre-Design Checklist |
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- Have you Selected your package : Bronze, Silver or Gold ?
- Have you identified your target audience ?
- What is the function of your site ?
- Have you supplied full details about your product or services including product names, specifications pricing etc ?
- Have you supplied full details about your company history, staff, partners etc?
- Have you supplied your Contact details ?
- Have you supplied a copy of your Logo or Branding ?
- Have you checked all your supplied media photos, logos etc ?
- Have you checked all your supplied content for spelling mistakes etc ?
- Do you have any example sites or designs that you would like us to view ?
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| An example Project Submission |
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- Mr.Smith comes to us and selects a Gold Package Web Site.
- He identifies his target audience as the Corporate Sector.
- He wants to offer his Photography Services online. He sends us a Word document detailing his services, his pricing and a breakdown of his portfolio, with titles for each photo combined with where it was taken and the inspiration behind the shot.
- His business is Anycompany, Which has been running for 2 years, he has a small team of 3 Freelance photographers. Mr.Smith has over 10 years experience as a commercial photographer. He provides us a full history of his company in Word format.
- Anycompany is based in Anycity, Anytown, Anystreet. His Phone Number is 1111111 , email anycompany, Mobile 2222222222.
Mr.Smith also has a map for his business location which he sends as a .jpg file.
- Anycompany have a company logo and supply it to us in Adobe illustrator Format.
- Anycompany have plenty of stock photos which they supply in .Tiff format.
- Mr.Smith sends us an example web site site that he would like us to look at.
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| Development Stages |
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- Project management
We schedule in your project and give you a start date. Folders are created along with the elements that you have supplied ready for us to begin. We will not begin stage 2 until you have sent us all your web site content, photos, logos etc. We take all content that you send as final release so please take time before you submit your material to make sure there are no spelling mistakes etc as any corrections that we have to make will be charged at our standard rate of $49 per hour.
- Concept design
Here we create mocks of how we feel the site should look and work on the navigation and structure of the site.
- Presentation phase
Here we present the concepts to you and discuss any issues or amendments that you would like. Once you are happy with the concepts we will require you to sign off the design before we can move onto the next phase.
- Coding Phase
Here we begin the Html programming bringing all the individual elements together to build your completed web site.
- Testing Phase
Here we test the site for Browser Compatibility , we also check the links and navigation, once we are happy with the site we then deliver it to you as a final product. |
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| FAQ |
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- How long will it take Creative to build my site ?
Bronze package development time is 3 days, Silver package development time is 4 days, Gold package development is 5 days. The packages are extremely competitive we feel a minimum of 3 days is required to produce a good quality product, hence the Bronze package is based on the minimum development timescale of 3 days.
- Your packages sound great ! now what do i get for my money ?
Thanks, we feel our packages offer excellent value for money, when you buy a package from us you hiring our studio facilities for a set period of time :
Bronze Package: Purchases entitles you to a Total of 3 Days Studio time.
Silver Package: Purchases entitles you to a Total of 4 Days Studio time.
Gold Package: Purchases entitles you to a Total of 5 Days Studio time.
In the event that you have used your studio time upgrade paths are available please see question 3.
- Can i upgrade or add any extra elements to my chosen package ?
Yes we offer full Upgrade paths, Bronze package customers can move up to Silver or Gold you simply pay the remaining balance. Silver package customers can upgrade to Gold package status, Gold package customers move onto our standard hourly rate of $89 per hour for any additional work they require from us.
- Do you Guarantee your work ?
We offer a full refund if you are not happy with our work and we have taken every step to fix the problem, we will however retain 20% of the package amount to cover our initial set up and project management costs.
- What file formats do you accept ?
For text we can view most common file types we would prefer that all text supplied to us is in Word format.
For graphics we accept all major file jpg, tiff, gif, psd, bmp etc our project management team will discuss any file issues with you before your project begins.
- Are there any legal terms and conditions ?
(You The Customer) shall have sole title and ownership of all Intellectual Property Rights previously held, created or developed by you. We (The Company) shall have sole title and ownership of all Intellectual Property Rights created or developed by the Company in the provision of the Services or contained in any of the Materials.
The Company will grant to the Customer, once all Fees have been paid, a non-exclusive royalty free licence to use the Intellectual Property in connection with the Site. This licence is personal to the Customer and cannot be assigned or transferred to any person (including, for the avoidance of doubt, any group company or associate of the Customer) without the prior written consent of the Company.
The Customer hereby irrevocably and unconditionally indemnifies and shall hold fully indemnified the Company from and against any and all actions, proceedings, losses, damages, liabilities, obligations, costs, claims, charges and expenses suffered by the Company of whatsoever nature arising out of or in connection with the Company's use of any materials supplied to it by the Customer in the course of its performance of its obligations relating to the design of the Site (including but not limited to any related copyrights, trade secrets, trade names, patents, intellectual property rights or obscenity laws in any country of jurisdiction in which the content of the site can be reviewed or retrieved).
The Customer hereby grants the Company an irrevocable licence to use images or extracts from the Site for promotional purposes for the Company and on its own web site together with a link to the Customer's site.
Full terms and conditions are availiable upon request. |
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